FAQ

What's included in a Standard cleaning?

How do pricing and scheduling work?

Your recurring price depends on the size of your home. You can decide which add-ons to include on a visit by visit basis, and your price changes accordingly.

You can schedule your recurring cleanings as weekly, every two weeks, or every three weeks. You can select a window of time when the housekeepers can arrive (because we clean many houses a day, we cannot set specific appointment times).

If you need to reschedule, that's no problem! Reschedule for free before 3:00 PM the day before your cleaning. After that point, there is a last-minute change fee, because it's difficult for us to re-balance cleaning schedules.

What if I'm not happy with my service?

We guarantee your happiness. We ask for your feedback, via email or in our app. If you're not 100% satisfied with our services, we'll reach out to you, and find the way to make it right.

How many housekeepers do you send to clean?

One – but it depends on your home and your needs. On rare occasions, we send teams of two.

Do I need to provide supplies?

Nope – we provide all of our own supplies and equipment. If you prefer we use your items, please let the office know beforehand.

Do I need to do anything before the housekeepers arrive?

Yes, please – to make our services more efficient, we ask that you pick up clothing, toys, and other household items before the cleaning.

Can I request the same housekeeper each visit?

Yup – we will make every effort to have the same technician clean your home each visit. However, due to illness, vacations or days off, we can't guarantee it.

Do I need to do anything to prepare for a move-out clean?

Yes, please – we need electricity and water to clean, so please make sure your utilities are still functioning.